SHIPPING POLICY

Last Updated: September 2026

Every Stori order is thoughtfully prepared, packed, and sent with care. ♡

PROCESSING TIME

Orders are typically processed and prepared for shipment within 3–5 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

Because many Stori Archive and Stori Studio pieces are handmade, personalized, or made in small batches, certain products may require additional processing time. If a different processing time applies, it will be noted in the product description.

Please note that processing time is separate from shipping/transit time.

SHIPPING & DELIVERY

Shipping rates and available delivery methods will be calculated and displayed at checkout.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Carrier delivery estimates begin after your order has been processed and shipped. Delivery dates are estimates and cannot be guaranteed.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, service interruptions, or other circumstances outside of our control may occur.

We appreciate your patience if your package experiences an unexpected carrier delay.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

DAMAGED ORDERS

We carefully package every order for its journey to you.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item as well as the shipping packaging. We’ll review the issue and work with you to make it right.

Please keep the item and its original packaging until your claim has been resolved.

LOST OR MISSING PACKAGES

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your package, contact us and we will assist where possible.

QUESTIONS?

For questions regarding shipping or an existing order, please contact:

Stori Archive LLC
Stori Archive + Stori Studio
storiarchive@gmail.com

Thank you for allowing us to send a little piece of Stori your way. ♡